National Fuel has partnered with MyHEAT Inc. (MyHEAT) to enhance energy efficiency awareness and action as part of a pilot program within a cross section of WNY households – of which nearly 94 percent use natural gas as an energy source.

MyHEAT provides an online platform that enables customers to view and compare heat escaping from their homes, and encourages them to learn more about local resources and incentives to lower home energy consumption and improve efficiency. Throughout the pilot, customers may receive detailed information about accessing their personalized profile, which provides customers with visual details about how their home uses and loses energy. Customers can also instantly connect with rebates for energy-efficient home improvements to help save money.

Arial heat map of neighborhood houses

How can I access the platform?

Not all National Fuel customers will be able to access the platform during this pilot. Details will be provided via paper mail or an email, depending on how customers’ National Fuel bills are received.

  • If you received access details by mail, please visit and enter your unique access code to see your home profile.
  • If you received an access code by email, simply click the “My Home Profile” button.

Forgot your access details? Visit and click “Forgot your access code?”

How were program participants selected?

The randomized control trial (RCT) covered roughly 78,000 single-family and 33,000 multi-family buildings. No neighborhoods were excluded. Customers or buildings that did not meet certain requirements, like inaccurate matching between meter locations and land parcel details, were excluded as the RCT progressed.

How is data collected?

Data is collected using a world-class thermal sensor to identify where heat loss is occurring from each building across an entire service area from a bird’s-eye view. It is then processed using MyHEAT’s proprietary algorithms to create unique heat loss ratings and thermal images.

When was data collected?

Thermal data was collected by MyHEAT in April 2020 for homes within the pilot area.

How can I learn more or opt-out of this pilot?

If you have questions or would like to opt-out of this pilot, please email For more information about MyHEAT, please visit